Telehealth is an easy way of providing health services over the phone or through video conferencing platforms. It can be just as effective as an in-person appointment and is often much more convenient for clients as it means you can connect with your clinician without having to leave your home.
At Psychology SA, we’re primarily using Zoom for our telehealth appointments, with telephone calls as a back-up option. We can provide therapy and some NDIS services via telehealth, dependant on your clinician and your individual circumstances.
If you have any questions about our telehealth services, please speak with your clinician or one of our friendly administration team members.
You’ll need a reliable internet connection and a computer, tablet or smartphone that includes a camera and microphone so we can see and hear each other. Your clinician may ask to trial Zoom with you prior to your first telehealth appointment, to work out any technical difficulties (e.g. connection, microphone, video).
Joining the Zoom call
We will have already sent you an email confirming your appointment and giving you the Zoom meeting ID and password for your session. When it’s time for your appointment, click on the Zoom link in your email then enter the password when prompted. You should see a message saying that you’re in an online waiting room and we’ll let you into the meeting soon. Please be ready a few minutes before your appointment time.
During the session
You can sit anywhere you like in your home during the appointment but we recommend that you choose somewhere comfortable and quiet where you won’t be distracted. The appointment will feel very similar to coming into the practice. You’ll see the same clinician and be working towards your agreed goals.
Confidentiality still applies for telehealth services and your clinician will ensure that there is no one else in the room with them during the session. Your clinician will not record the session without your permission.
You are asked to respect the privacy of your clinician by agreeing not to make recordings of the sessions and not to use the material from sessions for purposes other than therapy. If you want to record the sessions you much seek the clinician's consent to do so.
As COVID-19 continues to impact our community, our team at Psychology SA has put further measures in place to keep you safe and cared for during this time of uncertainty and increased anxiety.
Face-to-face therapy sessions are continuing, with strict safety precautions in place to keep you and us safe. In short, we encourage you to maintain your appointments, unless you or anyone in your household has been placed in quarantine for coronavirus, returned from an overseas trip or cruise in the past 14 days, or is experiencing flu-like symptoms: fever, cough, sore throat, or shortness of breath.