Psychology SA will store your information securely and it will remain confidential.
We follow the SA Government Information Sharing Guidelines for Promoting Safety and Wellbeing. We will not share information about you outside of UCWB without your consent, unless we are required by law to do so or it is assessed that you are at risk of serious harm, abuse or neglect, or pose a risk to yourself or public safety.
We will act in accordance with the Privacy Act 1988 and adhere to the Australian Privacy Principles. Copies of the Act and the Privacy Principles can be found at www.oaic.gov.au.
As part of providing a service to you, Psychology SA will need to collect and record personal information that is relevant to your current situation. Gathering this information is a necessary part of the allied health assessment and treatment that is conducted. The information that is gathered is retained in order to keep a record of what happens during the sessions and enables clinicians to provide relevant and informed services.
As part of providing high quality allied health services, it is best practice to provide written communication to your GP that acknowledges:
If you have been referred under a mental health treatment plan, reports to the referring GP are mandatory in order to obtain further sessions.
Should it be necessary to discuss your case with another professional, family member or other person, Psychology SA will ask you to complete a Customer Consent/Appointment of Representative form.
If your services are funded by NDIS, we are required to provide reports to NDIS at the end of the Plan or periodically on request.
Upon request you may access the information recorded on your file except where prevented by relevant legislation. If you want to view the information on your file, please submit your request in writing, addressed to the UCWB Privacy Officer, 77 Gibson Street, Bowden SA 5007 or by email to firstname.lastname@example.org.
Alternatively, you may phone the UCWB Privacy Officer on (08) 8245 7100. If you have any questions or complaints about privacy and personal information, please contact the UCWB Privacy Officer.
As COVID-19 continues to impact our community, our team at Psychology SA has put further measures in place to keep you safe and cared for during this time of uncertainty and increased anxiety.
Face-to-face therapy sessions are continuing, with strict safety precautions in place to keep you and us safe. In short, we encourage you to maintain your appointments, unless you or anyone in your household has been placed in quarantine for coronavirus, returned from an overseas trip or cruise in the past 14 days, or is experiencing flu-like symptoms: fever, cough, sore throat, or shortness of breath.