Psychology SA

Psychology SAPsychology SAPsychology SA

Psychology SA

Psychology SAPsychology SAPsychology SA
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    • Home
    • Services
      • Therapy services
      • Assessment services
      • NDIS services
      • Telehealth services
      • Consumer Service Charter
      • Additional resources
    • Team
    • Client Information
      • Payment information
      • Service fees
      • FAQs
    • Contact
    • Careers
    • Articles
  • Home
  • Services
  • Team
  • Client Information
  • Contact
  • Careers
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Feedback information

Our commitment

At Psychology SA we are committed to working with you to make sure that our services are right for you and your family. As part of this commitment, we welcome your thoughts on what we are doing well and areas where we can improve. 


We aim to provide the highest quality service and value feedback from our clients. Whilst we aim to provide outstanding service we know that sometimes things don’t go the way that they should. Complaints can be made about any aspect of our business that you are not happy with including services you did not receive, services which were not helpful, or about the behaviour of our staff. You have a right to complain and this is something that we take very seriously. 

How to provide feedback

Feedback can be provided by phone, email or post:

  • Phoning (08) 8245 7100 - ask to speak to a manager 
  • Writing a letter and posting it to UCWB 77 Gibson Street, Bowden SA 5007, attention: Complaints/Feedback 
  • Emailing quality@ucwb.org.au, subject: Complaints/Feedback 

How are complaints handled

You do not have to make the complaint yourself. A family member, friend or someone else can make a complaint on your behalf. You can make an anonymous complaint if you wish.


Some complaints can be sorted out very quickly, but others take more time. We will let you know what we are doing about your complaint and how long it will take within five working days of receipt of the complaint. We will also give you the name and contact details of the person managing your complaint. 


View our complaints handling process here.

Whistleblower policy

We are committed to the highest standards or legal, ethical and moral behaviour. 


View our Whistleblower Policy here.

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Psychology SA

77 Gibson Street Bowden SA 5007

(08) 8245 7300

Psychology SA is a social enterprise of UnitingCare Wesley Bowden Inc.

Copyright© 2021 PsychologySA - All Rights Reserved

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Appointments available now

Our clinicians have immediate availability for Medicare MHCP, NDIS and private funded clients.


Call us today on 08 8245 7300 or submit enquiry below.

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