At Psychology SA we are committed to working with you to make sure that our services are right for you and your family. As part of this commitment, we welcome your thoughts on what we are doing well and areas where we can improve.
We aim to provide the highest quality service and value feedback from our clients. Whilst we aim to provide outstanding service we know that sometimes things don’t go the way that they should. Complaints can be made about any aspect of our business that you are not happy with including services you did not receive, services which were not helpful, or about the behaviour of our staff. You have a right to complain and this is something that we take very seriously.
As COVID-19 continues to impact our community, our team at Psychology SA has put further measures in place to keep you safe and cared for during this time of uncertainty and increased anxiety.
Face-to-face therapy sessions are continuing, with strict safety precautions in place to keep you and us safe. In short, we encourage you to maintain your appointments, unless you or anyone in your household has been placed in quarantine for coronavirus, returned from an overseas trip or cruise in the past 14 days, or is experiencing flu-like symptoms: fever, cough, sore throat, or shortness of breath.