We are committed to providing the highest quality services that we can. We will work with you to make sure you receive the support that is available and right for you.
This Consumer Service Charter sets out the standard of service you can expect to receive from us.
What you can expect from us
When you are in contact with UCWB, we will:
How you can help us
You can help us provide a quality service if you or your support person:
How to provide feedback
We welcome your thoughts on what we are doing well and areas where we can improve and we take all complaints very seriously.